Privacy policy

 

Welcome to Homegrown (hereinafter “We”, or “Homegrown”), a brand owned and operated under Omang Organic Foodstuff L.L.C. We are committed to protecting your personal data and ensuring your online privacy and security while you shop with us. This Privacy Policy (“Policy”) explains how We collect, use, disclose, and protect your information when you visit our website (“Website”).

By using our Website or providing personal information to us, you agree to the terms of this Policy.

1. Website Hosting and E-Commerce Platform

Our Website is hosted on a secure, third-party e-commerce platform that provides us with the online infrastructure to sell our products and services to you.

  • Data Storage: Your data is stored through our platform provider's data storage, databases, and general application architecture. They store your data on secure servers protected by industry-standard security measures.
  • Payment Processing: When you make a purchase on our Website, your payment is processed directly through secure, third-party payment gateway providers. Your financial details (such as credit or debit card numbers) are encrypted and handled entirely by these authorized processors in accordance with their respective security protocols and terms of service.

Homegrown does not directly collect, view, or store your credit or debit card information on our own systems.

2. Information We Collect

We collect information in several ways to provide an efficient, meaningful, and customized shopping experience:

  • Personal Information: When you register, place an order, or subscribe to our newsletter, We collect details such as your name, billing and shipping address, email address, and phone number.
  • Browsing Data: We automatically gather data regarding your interaction with our Website, including pages viewed, device type, IP address, and browser details.
  • Profile & Preferences: If you participate in promotions, contests, or update your profile, We may collect voluntary information like birth dates, anniversaries, or product preferences to service you better.

3. How We Use Your Information

We utilize your data primarily to fulfill our services and improve your experience:

  • Order Processing: To fulfill deliveries and provide customer support.
  • Communication: To send order confirmations, delivery updates, and respond to your inquiries.
  • Marketing: To send alerts on new products, special offers, and newsletters.
  • Internal Analytics: To improve our Website layout, content, and product offerings by analyzing general marketplace behavior.
  • Contests and Promotions: If you choose to participate in our contests or promotions, We use your information to notify winners and award prizes. We may also post the names and cities of contest winners on our Website and social media profiles (e.g., Facebook, Instagram).

4. Information Sharing and External Use

We do not sell, rent, trade, or license your specific personal or financial information. We only disclose your data under the following circumstances:

  • Platform & Payment Providers: Your data is shared with our third-party e-commerce host and our designated payment processing partners solely to facilitate transactions and the general operation of this Website.
  • Service Providers: We share necessary details (such as your name, delivery address, and phone number) with trusted third parties, like logistics and delivery partners in the UAE, to fulfill your orders.
  • Legal Requirements: We may disclose personal information in response to requests from law-enforcement officials, court orders, or if otherwise required by law. We will also release information to protect our legal rights or prevent fraud.
  • Business Transfers: In the event that Homegrown is merged, sold, or transfers assets, customer information may be disclosed subject to the policy then in effect.

5. Cookies and Tracking Technologies

We use cookies and industry-standard pixel tags to enhance your browsing experience, remember your cart items, and collect anonymous analytics. Third-party service providers may use these to serve relevant advertisements across the internet based on your visits to our Website. No personally identifiable information (like your name or phone number) is collected during this ad-serving process. You can manage your cookie preferences through your browser settings.

6. Data Security & User Responsibility

While our e-commerce platform and payment partners secure the underlying transactional infrastructure, We urge you to take steps to protect yourself:

  • Account Security: Keep your account passwords confidential and log out after using a shared device.
  • User Sharing Responsibility: Any information that you share with your friends or others are at your own risk. You must responsibly choose whom to share this information with. Any information you include in a posting to public discussion areas or social media profiles is available to anyone with Internet access.

7. Your Choices

  • Account Updates: You can review and update your personal information at any time by logging into your account.
  • Opting Out: You may choose to unsubscribe or opt out of future promotional communications. Please note that opting out is processed exclusively via email. You can do this by using the 'Unsubscribe' link provided in all our marketing emails, or by emailing our team directly. However, you cannot opt out of receiving essential service emails related to your orders, deliveries, or your core account membership.

8. Contact Us

If you have any questions or concerns regarding this Policy, please contact our customer service team at:

  • Email: sales@omangorganic.com
  • Address: Office No. 116, Hamsah Building, Al Karama, Al Karama, Dubai, Dubai

Last Updated: 1st July, 2026