Return and Refund Policy

 

Welcome to Homegrown (hereinafter "We", “Us” or "Homegrown"), a brand owned and operated under Omang Organic Foodstuff L.L.C. We are committed to ensuring a transparent and fair process for all your transactions. This Returns and Refunds Policy ("Policy") explains your rights and our procedures regarding order cancellations, product acceptance, returns, and refunds.

By placing an order on our website ("Website"), you agree to the terms of this Policy.

1. Order Cancellations

We understand that you may occasionally need to alter your purchase plans.

  • Customer Rights: Customer reserves the right to cancel an order.
  • Pre-Dispatch Cancellation: Order cancelled by the customer prior to dispatch or order processed by Us, We will refund the customer their entire amount.
  • Post-Dispatch Cancellation: We will not be able to cancel the order nor issue refunds once the orders are dispatched by us.
  • Refund Timeline: Once a cancellation is confirmed, whether initiated by the customer or by Homegrown, the refund amount will be credited to the customer's original payment method within 7 (Seven) working days.
  • Minimum Order Value: In case of order value less than 20 (Twenty) AED, We reserve the right to refuse or cancel the order. However, in such a situation, We will inform the customer by phone.
  • Order Limitations: We reserve the rights to limit the quantities per order or transaction.

2. Delivery and Acceptance

To ensure the quality of your order, We require your cooperation upon delivery.

  • Receiving Orders: Customer should be present at the time of accepting the order. He/she should duly check & accept the order.
  • Reporting Issues: Customer should immediately inform Homegrown within 3 (Three) days of receiving the Products in case he/she is unsatisfied with the Products, quality & delivery delays and wishes to return the Products.
  • Wrong Address Provided: Orders will be delivered only to the address provided by the customer at checkout. We shall not be responsible for any loss, delay, failed delivery, or additional charges resulting from an incorrect or incomplete address provided by the customer.

3. Returns and Refunds Process

If you need to request a return or refund, please follow these guidelines:

  • Claim Window: Refunds for cancelled orders will be processed upon successful confirmation of the cancellation. For delivered items, refunds or returns must be claimed within 3 (Three) days of receiving the Products.
  • Initiating a Claim: For your refund, please email us at sales@omangorganic.com. Your query will be looked into & if found valid, your refund or return will be processed.
  • Proof of Purchase: To avail this facility you must communicate with your bill/invoice number. Without the bill/invoice number, We will not accept any such claims.
  • Mode of Refund: Refunds will be made in equivalent amounts as per the purchase. Mode of refund will be as per the mode in which customer had purchased i.e. either through cash or credit card.

4. Contact Us

If you have any questions or concerns regarding this Policy, please contact our customer service team at:

  • Email: sales@omangorganic.com
  • Address: Office No. 116, Hamsah Building, Al Karama, Al Karama, Dubai, Dubai

Last Updated: 1st July, 2026