Delivery and Shipping Policy

 

Thank you for visiting and shopping at Homegrown (“Homegrown”, “Our”, “We” or “Us”), a brand operated by Omang Organic Foodstuff L.L.C. Following are the terms and conditions that constitute our Delivery and Shipping Policy.

1. Domestic Shipping Policy

Our standard processing and delivery timelines are outlined below to ensure you know when to expect your order.

  • Shipment Processing Time: All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
  • Delivery Time: We dispatch all Our products from Dubai. Same emirate orders will be delivered in one to two business days, other Emirate's delivery time is up to 5 days, and the rest of the UAE may take up to 7 to 10 days.
  • High Volume Delays: If We are experiencing a high volume of orders, shipments may be delayed by 2 days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, We will contact you via email or telephone.

2. Shipping Rates and Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Delays: Delivery delays can occasionally occur due to unforeseen circumstances with Our third-party logistics partners.

3. Shipment Confirmation & Order Tracking

  • Tracking Information: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

4. Customs, Duties and Taxes

  • Taxes and Fees: Homegrown is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Lost Packages

While Our shipments are handled by trusted third-party carriers, We are here to assist you if something goes wrong during transit.

  • Reporting Damages: If you received your order damaged, please contact Homegrown immediately within 3 (Three) days of receiving the products, as outlined in Our Returns and Refunds Policy.
  • Filing a Claim: Please save all packaging materials and damaged goods, and provide Us with your order details and photos of the damage. We will assist you in resolving the issue (via return or refund).

6. Contact Us

If you have any questions or concerns regarding this Delivery and Shipping Policy, please contact Our customer service team at:

  • Email: sales@omangorganic.com
  • Address: Office No. 116, Hamsah Building, Al Karama, Al Karama, Dubai, Dubai

Last Updated: 1st July, 2026